FAQ

💌 When will my order be dispatched?
Orders are usually dispatched within 1–3 working days. You’ll receive a confirmation email with tracking (if selected) once your order is on the way.

📦 What shipping options do you offer?
We offer both Standard and Express delivery via Royal Mail. You’ll see options at checkout.

🕯️ Are your products vegan and cruelty-free?
Yes! All our wax melts, diffusers, and powders are 100% vegan, cruelty-free, and made using eco-conscious materials.

💬 Can I change or cancel my order?
If your order hasn’t been processed yet, contact us as soon as possible. We’ll do our best to help.

🔄 Do you accept returns?
We accept returns for unused products in their original packaging within 14 days of delivery. See our Returns Policy for full details.