Refund policy

🔄 Returns & Refunds Policy

We want you to love your purchase — but if something’s not right, we're here to help.

📦 Returns

Due to the handmade and personal nature of our products (e.g. wax melts, diffusers, powders), we can only accept returns under the following conditions:

  • You received the wrong item

  • Your item arrived damaged

  • You contact us within 7 days of delivery

To start a return, email us at purewhispershop@gmail.com with:

  • Your order number

  • A photo of the item, if damaged

  • A brief explanation of the issue

We’ll guide you through the return or replacement process.

💸 Refunds

Once your return is approved and received (if needed), we’ll issue a full refund to your original payment method.
Refunds are typically processed within 3–5 working days.

🚫 Non-Returnable Items

We cannot accept returns for:

  • Used or opened products

  • Custom or made-to-order items

  • Sale items or gift cards

This is due to hygiene and safety regulations.

🕒 Late or Missing Refunds

If you haven’t received a refund after 7 business days:

  1. Double-check your bank account

  2. Contact your credit card provider (processing time varies)

  3. Still no luck? Contact us at purewhispershop@gmail.com

💬 Need Help?

We’re here for you!
📧 Email: purewhispershop@gmail.com